TERMS OF USE

Effective Date: August 25, 2026

These Terms of Use (“Terms”) govern your use of the VYNEHERB website operated by WEGLOW US, Inc. (“VYNEHERB,” “we,” “us,” or “our”) and any related online services that link to these Terms (collectively, the “Services”).

Please review these Terms carefully before using the Services. We may change these Terms or modify features of the Services at any time. The current version is always available through the “Terms” link on our site. You accept these Terms by using the Services, and you accept changes by continuing to use the Services after we post them.

1. What VYNEHERB Is — and Is Not

Do not use the Services for emergency medical needs. If you experience a medical emergency, call 9-1-1 immediately.

VYNEHERB offers two kinds of products. General wellness products are sold directly. Certain other products (“PRO products”) are traditional herbal formulas that are not sold over the counter: they contain herbal ingredients that require professional oversight, and they are dispensed only pursuant to an individualized evaluation by an independent licensed practitioner (such as a licensed acupuncturist and herbalist) acting within the scope of their professional license. You acknowledge and agree that:

• When your order includes a PRO product, you must complete a health intake. A licensed practitioner then performs an individualized professional evaluation of the information you provide and determines, in their independent professional judgment, whether to issue an herbal prescription authorizing the formula for you — including any individualized directions on dosage, timing, or use. No PRO product ships without this authorization.
• The practitioner may decline to authorize a formula for safety reasons, or request additional information before deciding. If a formula is declined, that portion of your order is cancelled and refunded under our Refund & Cancellation Policy. You agree that the practitioner’s determination is final.
• The reviewing practitioners are independent licensed professionals; their clinical judgments are their own. The evaluation creates a limited professional engagement for the purpose of evaluating and dispensing the herbal formula you ordered. It is not primary medical care, and it does not replace your relationship with your physician or other healthcare providers.
• PRO formulas are authorized for your personal use only, based on your own intake. You agree not to share, resell, or provide them to any other person, and to follow the practitioner’s directions for use.
• The Services and our products are not a substitute for care from your physician. Always consult your own healthcare provider about your health conditions, medications, and whether any herbal product is right for you.
• Nothing on the Services outside of your practitioner’s individualized directions is medical advice. Product descriptions, quiz results, articles, and general emails are informational only.

2. Eligibility & Accurate Information

You must be at least 18 years of age and located in the United States (with a valid U.S. shipping address) to purchase from the Services. By completing a health intake, you certify that all answers — and the contact information on your order — are true, accurate, and complete. The reviewing practitioner relies on your answers; you are responsible for consequences arising from inaccurate or incomplete information, including inaccurate contact information that prevents us or the practitioner from reaching you. You agree to purchase products only for your own use or the use of someone for whom the intake answers truthfully apply, and not for resale.

3. Accounts

You may sign in using a one-time code sent to your email address. You are responsible for maintaining control of that email account, and for all activity that occurs under your account. You agree to create only one account for yourself and to keep your information current. We may suspend or terminate accounts that violate these Terms.

4. Orders, Pricing & Payment

• All prices are in U.S. dollars. Payments are processed by our payment processor (Stripe); we do not store your full card details.
• Your order is an offer to purchase. We may accept or decline it — for example for suspected fraud, pricing or listing errors, address problems, or stock issues — and if we decline after payment, we will refund you in full.
• Shipping fees, free-shipping thresholds, and optional services (such as signature-required delivery) are shown at checkout.
• PRO products ship only after the practitioner review is approved.

5. Cancellations, Refunds & Returns

Cancellations, refunds, exchanges, and returns are governed by our Refund & Cancellation Policy, which is incorporated into these Terms.

6. Using the Products

• PRO formulas are herbal medicinals dispensed under a practitioner’s authorization — use them only as directed by your practitioner, and only for the person whose intake was evaluated.
• Always follow the directions on the product label and in your prescription email, including dosage, timing, and spacing between products.
• Do not use products contrary to the warnings provided (for example, during pregnancy or while nursing where indicated, or together with contraindicated medications such as MAOIs).
• Stop use and consult a healthcare provider if you experience concerning side effects. In case of overdose, contact Poison Control at 800-222-1222.
• Keep all products out of reach of children.

*These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

7. Prohibited Conduct

You may not use, or attempt to use, the Services to take any action that could harm us or any third party, interfere with the operation of the Services, or violate any law. For example, you may not:

• provide false, inaccurate, or incomplete information in an account, order, or health intake;
• impersonate another person or complete an intake on someone else’s behalf without authority;
• purchase PRO products for resale, redistribution, or use by a person whose health information was not the basis of the review;
• interfere with or disrupt the Services, or attempt to access accounts, systems, or data without authorization;
• engage in scraping, harvesting, or other unauthorized automated collection of content or data;
• infringe the intellectual property, privacy, or publicity rights of others.

8. Intellectual Property

The Services and all content on them — including text, graphics, logos, product names, images, illustrations, and software — are owned by or licensed to WEGLOW US, Inc. and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive license to access and use the Services for personal, non-commercial purposes. No other rights are granted.

9. Third-Party Services

The Services rely on third-party providers — for example payment processing, email delivery, address verification, hosting, and shipping carriers. Their services are subject to their own terms, and we are not responsible for their acts or omissions.

10. Disclaimers

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PRODUCT WILL ACHIEVE ANY PARTICULAR RESULT. INDIVIDUAL RESULTS VARY.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WEGLOW US, INC., ITS OFFICERS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless WEGLOW US, Inc. and its officers, employees, and agents from any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your misuse of the Services or products, or the inaccuracy of information you provided.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising out of these Terms or the Services shall be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction. You agree that any claim must be brought within one (1) year after it arises.

14. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between you and us regarding the Services.

15. Contact

Questions about these Terms? Reply to any VYNEHERB order email or use the contact options on our site.